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Outbound Services and Telemarketing

2009-12-04T21:31:00.000-08:00

Managing customer interactions effectively is imperative for any business and ensuring satisfaction with every interface is a challenge. An outbound telemarketing service is proactive marketing in which prospective and pre-existing customers are contacted directly over the telephone. If handled professionally it is a very successful way to grow your business in which the telephone is utilized to sell, promote or research products and services. However, because of overuse this form of marketing has become somewhat of a challenge and requires a lot of refinements in techniques.

Navigantindia services of calling existing customers, prospective customers for lead generation, product promotion, surveys, verification, fundraising campaigns, technical support etc. These calls and promotions are of two kinds-B2B and business to customers.

Benefits of outbound telemarketing services

1. Telemarketing allows a real time communication between the customer and the business. Customer's concerns are quickly addressed by the telemarketing service staff, thereby leading them to the end goal-purchase.

2. Telemarketing brings an immediate response.

3. Telemarketing provides a direct link between the target audience and the company. It could be lead to more sales and more customers.

Outbound telemarketing is considered as one of the best medium to deliver a company's message directly to the prospects or customers. The direct call combined with follow up calls or emails have been found to make the telemarketing campaign more effective. The goal of telemarketing service is to generate sales. Sales are generated by directly contacting your prospects from a targeted demographic list and presenting your new product in a way that will appeal to people. This enables the business to keep in close contact with present and potential customers, increase sales and enhance business productivity with far greater efficiency.

Outbound calling also provides companies the opportunity to contact a customer with whom it has a business relationship after the consumer purchased a product from the company. This telephone calling allows companies to thank the customer for their purchase and directly ask them for feedback on services and buying experience. It lets the customer feel that the company cares their opinion.

B2B Telemarketing.

B2B or business to business telemarketing involves a team that can speak to customers about products in the business language. Those programs need to be customized, flexible, scalable and measurable. They need to develop a strategy and have problem solving capabilities that can refine or change project parameters as and when needed. On the whole B2B telemarketing is more ROI focused.

Getting a good return on outbound telemarketing investment requires planning, accurate data and a good script. Telemarketers must be very careful not to antagonize the customer. Directory or database of prospects is the first and foremost step to begin an effective campaign. A carefully written script should be utilized by every caller to get the most value from the time and money spent on each call. The information, positioning of the message, delivery, and method are the key factors responsible for the success of the campaign.

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Navigant Technologies - Complete Call Center Services For Your Business

2009-11-20T23:24:00.000-08:00

Navigant provides call center outsourcing solutions to businesses. We go beyond traditional call center services by offering services such as order taking, help desk, customer acquisition, and emergency response. In business since 1922 and with years of experience in the call center industry, Navigant can customize its services to accommodate businesses of all sizes and in all industries.

Navigant is an complete outsourcing center combining the latest technology with customer service and a commitment to excellence. The contact center services we offer span all clients in all industries who are in need of comprehensive or singular services. By offering all solutions as customizable services, we have emerged as a leader in the call center industry. Whatever your needs are, Navigant services can be customized to fit your framework, making us a complete business outsourcing center. Our call center is staffed with agents, supervisors, and staff that are focused on the growth of your organization. We succeed when you succeed and it is imerative that we focus on increasing your sales and customer service support through excellent call center support.

Outsourcing has many advantages including increasing available personnel to answer customer questions and respond to customer service issues, lowering overhead, eliminating gaps in customer service, and increasing customer to business response times fostering strength in your brand. If you are performing direct marketing campaigns or just responding to marketing efforts, you know inbound call volume can fluctuate. Fluctuations that your office cannot handle mean lost opportunities. Using Navigant as a call outsourcing service mean you will never miss a call or an opportunity again. Our call center provides an architecture of agents plus offsite overflow operators to give your callers the customer service they expect. Outsourcing to Navigant ensures you will get the best call center services in the industry.

A call center is only as good as it's employees, and Navigant employees are trained customer service specialists to manage your account and your inbound and outbound telephone calls. Our agents answer the telephone in your company name and follow your service protocol to mimic the professionalism your own office would display to your customers. And, our service is available 24 hours a day, 7 days a week, whenever you need us. We can answer your calls as often as you need, from full 24 hour service to acting as an overflow call center when you need. As your outsourcing solution, our agents will learn about your organization and provide complete services when you need them most.

We have the capability to provide around the clock services, strengthen your brand and your relationships with your customers, increase customer satisfaction, and maximize your budget on business process outsourcing. When you are ready to explore call center outsourcing options, contact Navigant Call Center today.

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Navigant Technologies (P) Limited Announces Expansion Plans to a 500 Seater Facility by December 2010

2009-11-12T02:57:00.000-08:00

The Navigant Group of Companies, comprising of the parent corporation and its subsidiary, Navigant Technologies (P) Ltd. and Navigant Technologies Inc. recently announced the expansion goal of their outsourcing facility in Gurgaon, India to an ambitious 500 seater by December 2010. With a vision to be “the undisputed choice for companies looking to outsource by applying cutting edge technology, highest standards of customer service levels and leveraging cost benefits”, and as one of the fastest growing International Call Center Services provider, Navigant Technologies has grown approximately 200% in the last 7 years and still has the ability to add even more seats in the near future as the overseas demand for outsourced business processes such as Inbound Customer Service, Outbound Telemarketing and Technical Support services continue to grow.

Navigant Technologies Group Founder and CEO, Ankur Bhatia commented that he believes that the company is only just really beginning to grow, after going from just 10 seats to currently 300 seats, the result of a resilient and unyielding effort to realize the expansion strategy formulated by the vision-driven CEO and followed diligently for the past 7 years. He also remarked that the new expansion goal to a 500 seater by December 2010 should not be too much of a challenge as the growth momentum of the company had steadily stabilized over the past 2 years. “As a company we are still just getting going! We are continuing to grow our client base as well as our internal development programs and are obviously looking forward to the next 12 months when we cross the 500 seater milestone”, Mr. Bhatia commented when interviewed for this release.

Sanjiv Sood, the General Manager who is currently handling the Indian Operations of the Corporation, and one who has not only grown with the Corporation, but has also contributed to this remarkable expansion and diversification process over the past 7 years commented, “We believe that our investments in advanced technology platforms, data security and specialized trainings and comprehensive quality monitoring mechanism that we have in place have enabled to us to achieve high customer service competency levels. We are now identified as one of the leaders in handling outsourced call center operations, especially for telecom and technology companies for the world over”.

The company, which now takes care of clients from all over US, Canada, UK and Australia, originally started out as an Outbound Telemarketing Consultancy company and developed its Inbound Customer Service and Sales Support services when their existing clients began demanding such support services.

Since the introduction of their popular upgraded IPLC/MPLS based technology, the company has seen an increasing number of small and medium-sized companies, particularly from Canada and the US contacting them to not only help out on the back off side of their business, but also to enjoy the cost-saving benefits that Navigant Technologies' unique outsourcing support has to offer.

“We started out using the upgraded IPLC/MPLS technology for our Outbound Telemarketing needs, and eventually utilized them to support Inbound Customer Service facilities because of the additional business that was acquired in over a trial duration of just a few months through the optimum utilization of the sophisticated IT tool”, commented Digvijay Sinha, the Head IT Support Manager of the Corporation's Indian Operations.

He further added, “Safeguarding our clients' information has always been and will always be our top priority, and we go to great lengths to prove and assure our clients that their information is always safe with us. We are currently using a highly sophisticated Unified Threat Manager, a technology which has Intrusion Detection and Prevention. We also maintain a robust Firewall, Content Filter and Proxy Servers etc.”.

On being asked asked the type of technology used in their Indian Outsourcing facility, Sinha said, “At the moment, we use a highly sophisticated Unified Communications Server which can handle Voice, Data (e-mail, IM etc.) and Fax. This Server has CRM integration and can interface to a ISDN PRI, Last Mile (Copper and Fiber), GSM/CDMA networks and PSTN lines as well”.

The Navigant Group of Companies provide Total Business Outsourcing solutions to clients all around the world which includes Inbound Customer Service, Outbound Sales & Telemarketing, Lead Generation, Global Data Collection and Technical Support Services.

They can be contacted via the following -

India : +91-124-4387150
NA : +1-800-670-0329
UK : +44-208-588-0694

Inbound-Customer-Services

2009-11-05T23:06:00.000-08:00

Call Centers aim to provide inbound services to their clients through their services and networking so as to develop best possible solutions to their clients. For consistent call center inbound services, a team of professionals and well trained executives have come a long way to build the desired portfolio for their employer. For this purpose executives are serving 24x7x365 days and are building to create a niche for their customers.

Many International Companies maximize their effort, time and money by utilizing the services offered by their inbound call center service providers for direct marketing. Hence, call center inbound service are aimed at improvising the direct marketing techniques. These services are also offered to improvise upon the technical support team.

To create a complete fool-proof high efficiency network, it is essential to often record calls and takes down notes on a regular basis. These help in tracking the problems of customers and convey such problems to the respective clients so that all such problems are sorted out and not repeated in future.

It is always better to assign direct selling campaigns to the inbound call centers as they have a team of professionals handling these jobs at regular intervals for their different clients. Also the concentration towards the core business brings better results for the company. Hence, assigning inbound call centers for imparting inbound services not only saves money but also time and effort on client's part.

As far as after sales service network is concerned, Call Centers is on a pathway where clients invariably confide in our inbound services of feedback generation from the clients and also solve any type of problems arising after usage of services and products.

The USP of Call Centers is that the calls are taken and answered promptly, professionally, and courteously. Along with this, our inbound telemarketers confidently take up the calls due to complete knowledge of product and services. This kind of confidence is a gift of proper training by the professionals within the specified period of time. Through our inbound call center services, a client never feels insecure even while they are away from the office.

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B2C Marketing

2009-10-31T00:41:00.000-07:00

On the Internet, there are two kinds of marketing B2B and B2C. B2B is 'Business to Business' and B2C is 'Business to Customer'. However in recent years two other terms have also evolved and they are B2E (Business to Employees) and B2G (Business to Government).

A B2C website is a typical ecommerce website that sells its product or service to its customer base. However there are a few exceptions such as a 'lead generation' website. Here the website is basically collecting data on the visitor by making him fill out a form. Then many websites are involved in selling such data to other suppliers who are in the business of supplying the necessary product or service. And since the person who is filling out the form is opting-in (opt-in), sending communication to him would not be considered as spam. The person who is filling out is considered as the customer and so lead generation websites can also be termed as B2C. But such websites often also become B2B.

B2C websites can be typical ecommerce websites or they can also be establishments trying to reach out to the customer base. For example a bank enabling a customer to login and view the balance in his account and also perhaps transfer some money comes into the domain of B2C marketing. And here are a few examples of some of the biggest ecommerce websites that are all typically B2C Amazon, Ebay, Yahoo Stores, Barnesandnoble.com, Buy.com and others. In fact most traditional big businesses are now going in for B2C marketing because they know that the customer base is also shifting to the Internet. For example, Dell Corporation now allows a visitor to the website to configure his computer. This is how the company is engaged in B2C marketing.

What's Typical About B2C Marketing?

B2C marketing is great because the business is able to beat the geographical barriers and reach a global audience. Also, the business is able to reach the customer directly and cut all the middlemen who come in the picture when the product has to be delivered in the traditional way. B2C marketing also allows the business to cut costs.

Another great thing about B2C marketing is that it allows most businesses a space. This means that even a small home business is given the opportunity to compete with the biggest retailers, and that is because the costs involved in online B2C marketing is much less that of traditional marketing.

For example if you are into selling watches over the Internet, and if you are a small or a mid sized retailer, then it would have been extremely difficult for you to create a corner for yourself in a traditional market simply because the big brands have a deep pocket. They can beat you easily through hundreds of insertions in newspapers and the television. But B2C marketing gives everyone a level playing field. Well almost!

KPO servies in india

2009-10-29T02:45:00.000-07:00

It’s very evident from the about discussion that the KPOs are the next big thing about to happen in India. India has a large pool of knowledge workers in various sectors ranging from Pharmacy, Medicine, Law, Biotechnology, Education & Training, Engineering, Analytics, Design & Animation, Research & Development, Paralegal Content and even Intelligence services that can be put to use in a KPO.

Comparing challenges with the Indian IT and ITES service providers, it is not surprising that India has been ranked the most preferred KPO destination owing to the country's large talent pool, quality IT training, friendly government policies and low labor costs.

Navigant has a dedicated and highly qualified team to systematically collect and analyze data and information about target customers to enable our Clients take informed decisions. We work on applications such as VOXCO, Confirmit and other world renowned applications to ensure accurate data tracking.

Our team has executed several campaigns in industries such as IT, Healthcare, Consumer Durables, etc.

Some of the services we cover under this important segment are::

1. Research & Development

2. Business and Technical Analysis

3. Learning Solutions

4. Animation & Design

5. Business & Market Research

6. Pharmaceuticals and Biotechnology

7. Medical Services

8. Writing & Content Development

9. Legal Services

10. Intellectual Property (IP) Research

11. Data Analytics

12. Network Management

13. Training & Consultancy.

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Call Center Services

2009-10-29T02:30:00.000-07:00

A call center is an office that is designed to handle all kinds of telephone communication for the customers of other companies. There are a number of call center services available and most companies will discover that they can outsource almost if not all of their customer telephone contact services through a call center. Call center services may be offered from a single location of from a number of different location spread throughout the country. This is often called a corporate computer network that is a connection of a number of technological computer systems integrated together.

The sole purpose of using call center services is to communicate with a business’s customers. These call center services can include but are not always limited to answering incoming and making outgoing phone calls, faxing, responding to email inquiries and even replying to written correspondence. Many mail order catalog companies, utility services and even support services for computer related software and hardware issues are currently handled by a call center. Just about everyone who has had some kind of dealings with a business over the phone has probably been in contact with a call center service.

Call center services are built for the specific purpose of handling all the communication needs of a business. While it would cost more than most companies could afford for the equipment and technology required to provide their customers with the kind of support available through a call center service, call centers have all the technology required to do that job for them. The technology used to provide any call center service is designed to make responding to any question as productively as possible and as quickly as possible without sacrificing the quality of service provided.

Successful management and efficient performance of any call center service can depend on a number of factors. The type of software that is used like interactive voice response, automatic call distribution, predictive dialing, automatic number identification, chat and web collaboration, email management and other technology as well as preparing for demand often influence how effective any call center services will be for any company. A great deal of estimating the amount of staff and cost for all call center services as well as the kind of demand each service may encounter is done in order to be both productive and profitable needs to be done accurately in order to supervise a successful call center.

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Customer Support and Customer Care

2009-10-05T22:53:00.000-07:00

Customer service is the act of providing service to clients before, during, and after a purchase, in order to ensure overall satisfaction. It is an integral part of the company's customer value proposition.

Almost every company offers customer support in some way. Case in point: a customer hotline number is frequently displayed on product packagings, websites, flyers, etc. Likewise, behind every successful company is exceptional customer service. Good service is the company's trump card in a saturated and highly competitive market. It contributes to stronger customer loyalty and since a raving customer is one of the best marketing tools a company can have, it eventually translates to an increase in the customer base as well.

Any company that needs to provide technical support for their products or their services needs to invest in customer service call Centre. There is a variety of businesses that could use an outsourced service. They are able to take out variable costs by having one flat service fee.

Companies in the computer industry need Customer Service Call Centre to keep up with high demand of technical support for their products. This could be from businesses they have sold to or to people who are having trouble with their PC at home. If the company has a wide range of customers it can be very difficult to handle the influx of calls. The call Centre will be able to handle all the problems with people who are experienced in communicating over the phone.

Service industries like hotels and airlines can use customer support call Centre to take reservations. When people need to change their reservations or have problems the call Centre are there to take care of them. Again, it helps in these matters to have people who are trained in diffusing problems over the phone.

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Outsourcing Technical Support

2009-08-24T00:32:00.000-07:00

In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones.

Catering to general customer complaints and questions are one aspect of customer support, but what about the technical problems that may arise concerning your product or service? It is essential to devote resources to technical support that will cater to a range of technical problems that the customer may have.

Outsourcing Technical Support: A Smart Business Option?

Offshore technical support can no longer be treated as a peripheral process. It requires a dedicated and experienced team who will work around the clock to deliver higher value to customers.Outsourcing technical support to offshore partners is an astute business decision and many global companies look for offshore partners to outsource technical support services as they face operational constraints.

Outsourcing technical support functions will greatly advantage ISVs and OEMs who need to run the technological race under highly competitive market challenges, allowing them to focus on their core processes without compromising on customer service and support. Let a professional and dedicated team devote all their energy and expertise to providing technical support services. This will prove to be financially profitable for your company and give a boost to your customer satisfaction rate.

Navigant offers a sustainable value proposition - a young and productive workforce, demonstrated superiority in handling business process outsourcing initiatives, sustained cost advantage. As one of the most popular outsourcing locations, Navigant has a vast pool of highly educated, qualified, and skilled professionals who have the requisite domain knowledge. The country is renowned for its progress in the field of information technology. These features along with several others make India an attractive destination for outsourcing technical support services.

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Bpo Services,Technical Support,Call Centre,Call Center Support India

2009-08-22T02:47:00.000-07:00

Outsourcing inbound customer services to navigantindia is a good option as the call center industry in the country is on an upward spiral. A large pool of highly educated professionals who speak English, world class facilities and infrastructure, increasingly good telecom connectivity, and the capability to handle a range of services, are just some of the reasons why outsourcing inbound customer support to India is so popular. navigantindia is one of the world's leading providers of offshore inbound customer services. When you choose navigantindia as your offshore partner, you can be sure that your requirements will be met.

By getting together operational excellence and deep industrial and functional knowledge to critical business processes, our Clients always get more value than anywhere else. We provide high-quality execution of Client customer care processes, monitor these against multiple performance metrics, and seek to improve them on an ongoing basis.

Navigant offers end-to-end outsourcing solutions. Our customizable offerings are aligned as per different markets and special needs.

To ensure accurate process monitoring and optimum service delivery, Navigant has deployed the latest call centre technology which enables advanced call routing; generate reports such as ACD (Automatic Call Distribution), ACW (After Call Work), Agent Performance Analytics, AHT (Average Handling Time) and several other features.

Navigant provides integrated customer service solutions through our tried and tested industry best practices.

We help our Clients from diverse industries address customer service across various delivery channels such as:

Pre/Post Sales Customer Support

Adding customers to your sales basket and further retaining them is not an easy task.

Navigant can staff well trained and experienced staff to ensure that your prospects not only get the right information when they call your Company's toll free number but also are well-informed about the benefits of choosing you over your competitors.

Once a "Prospect" becomes a "Customer" we staff Customer Service Agents with the right kind of soft skills, customer service etiquettes and call handling techniques, armored with suitable access to customer information, to make your Customers' interaction a delight every time they call you and a reason to stay with you forever.

Technical Support Call Centre,Call Center Technical Support India, indian call center

2009-08-22T02:21:00.000-07:00

The customer experience that your call center provides needs to be the very best because your customers expect it. Having an effective call center call tracking system in place is the quickest way to provide your customers with efficient and dependable communication right now. The ability to succeed depends on clear, mutual channels of understanding. Right Now can help you deliver that.

call center call tracking system conserves the resources of your business by minimizing the time your customers or clients spend communicating their concerns. Call center tracking enables your organization to access information gleaned from previous customer contact to facilitate a better customer experience with swifter resolution. Seamless transactions that leave customers feeling satisfied allow for better customer relations in the future. An effective call center tracking system is a crucial step in that process.

By capturing valuable information in one global knowledge base, customers receive a consistent customer service experience each time they contact your call center. RightNow call center solutions provide essential call center call tracking functionality, delivering a comprehensive view of each customer contact to your entire organization. Contact us today to learn more.

Time is money. When your client initiates contact with your call center with a need for information or service, your ability to take action depends upon the information at your fingertips. Call center call tracking systems from Right Now can improve your customer's experience, resulting in increased agent productivity, satisfied customers, and decreased operational costs. Your clients return because they receive prompt, effective, and comprehensive care from your call center staff.

In today's competitive markets, your organization cannot afford to lose even one customer because of a negative call center experience. With call center call tracking software, Right Now can improve your organization's ability to construct relationships and build business, instead of recovering crucial details of previous customer interactions. With our call center tracking software, the customer experience is streamlined and simplified. Your customer leaves pleasantly surprised, communicating the experience to others within your market, and your marketing process sees new levels of efficiency in terms of time and costs.

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Outbound Call Center India,Kpo Technical Support India,Bpo Services

2009-08-22T01:57:00.000-07:00

Today, India has become the outsourcing hub of the world. As more organizations understand the importance of focusing on their core competencies, they are turning to Indian offshore call center providers to manage their critical but non-core processes. This strategy helps them strengthen their brands and better manage their reactions to changing market dynamics.

Indian call centers offer a wide range of services that suit diverse customer needs. Whether you want to offshore the handling of customer inquiry calls or are looking for a call center that acts as a technical helpdesk, Indian call center companies can provide a solution that takes care of your exact needs. With their focus on putting customers first, Indian call centers have made India a front-runner in the global outsourcing arena.

The basic purpose of selecting offshore call centers for providing services is their low cost factor with professional efficiency. Some offshore clients prefer the quality of work produced by Indian Call Centers; therefore they come back to offshore call centers in India and get their desired work done. Offshore outsourcing is relatively getting popular because of their long term competitive advantage and value addition in terms of productivity, quality and timely delivery.

Offshore Call Centers are basically providing new-millennium business opportunities all over the globe. Clients feel safe and secure with the way they are provided with innovative solutions, synergizing people of different fields, and synchronizing each and every business activity along with technology to achieve the desired objective.

Whether the services are based upon cost reduction or getting latest technology, all activities are met with experienced professionals. A seamless integration of onshore and off-shore business models is met with complete convergence of strategic initiatives and operational excellence.

The result is a long-term relationship with foreign clients, along with achieving organizational objectives and eventually success in business.

Almost all metro cities in India have a wide network of Offshore Call Center activities that are well equipped with latest technology and modern infrastructure. They work to achieve their organizational goals along with pure professionalism and complete human resource management. All the hurdles in our system are overcome with success in our results.

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call center in india,Call Center Support India, Call Center Technical Support

2009-08-21T04:27:00.000-07:00

The outsourcing companies are most often asked to perform routine tasks, which have to be done on periodical basis. Nonetheless, the failure to perform such tasks will possibly not lead to the upright collapse of the business. So, there are no big risks associated with outsourcing such tasks to BPO centers.

Most BPO outsourcing centers endeavor to give customized BPO services in accordance with all international standards, working for quality and in the framework of the given deadlines. These BPO Services providers have professional employees, who can process great volumes of information presented by private or governmental institutes. Here are some brief on services offered by BPO outsourcing companies.

Customer support services, provided by outsourcing BPO centers arrange customer service centers and assist the people, who require to check their status, find out some important information on products or services, make or check a reservation and so forth.

Technical support employees, who work for outsourcing BPO companies offer technical support and solution of problems 24 hours a day. The problems basically lie in the field of operation of computer hardware, software, peripherals and internet infrastructure. Customer might ask queries concerning the installable of a program and issues when working with some certain software, troubleshooting and usage support.

Telemarketing services, offered by these outsourcing firms, are intended to win the most prospective clients for selling products or services, or to give detailed information to customers, who decided to buy the product, accomplish the sales process in real time.

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Technical Support Call Centre,Call Center Technical Support India, indian call center

2009-08-21T03:27:00.000-07:00

We at Navigant provide the customized outbound services that includes direct telemarketing, order processing, up-selling/cross-selling, surveys & polling, enquiry management & fulfillment, lead generation, co-branding & affinity programs.Customized telemarketing services extend beyond answering customer questions. In addition to assisting the Client with their businesses, our dedicated telemarketers group will also track, report, and identify any on going operational problems, update user guides etc.

Perhaps you have heard horror stories about someone you know calling customer service in regards to a particular item. Let's say it is a computer malfunction. They dial, listen to a recorded voice, try to navigate a specific menu, then sit on hold for an hour just to have the phone answered by someone who they can hardly understand.

Typically, It is true that there are a number of things that can go wrong with outsourcing. Overcoming language barriers seems to be the main complaint. Indeed, this can lead to negative customer experiences that can cause your clients to lose interest.However, outsourcing does not always have to be a terrible thing. Of course, companies tend to rely on outsourcing as a way to cut costs and increase their profit margin, but when done correctly, outsourcing can actually be highly beneficial.

Outsourcing guest help can be tricky, as per the complaint listed above about language issues. However, it is entirely possible to outsource to an American customer service company. Thus, you hand the client aid service reins over to a business that specializes in making your customers happy. Customer service representatives can be trained to handle your customers' complaints in a friendly, efficient manner-making them want to stick with your business.

Another benefit of outsourcing can be taking advantage of the increased amount of internet customer service necessary to run a company. Now, many people choose to research products and shop online out of pure convenience. Also, sometimes it is easier to send off an email rather than wait hours on hold.

Additionally, there is another mode of personal, online customer service available: internet chat. This appeals to our desire for instantaneous communication and help, when necessary. Not only does this please the customer, but it can also be extremely helpful for business owners. Outsourcing live chat customer service both puts the technological skills in the hands of a specialized company, and it helps you gain more customers. Typically, live chat services will screen the website guests and pass on names of potential clients.

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Offshore BPO, Call Center Support India, Call Center Technical Support

2009-08-21T03:16:00.000-07:00

Today many companies outsource their inbound customer services to an offshore call center. Most of the business owners have a hard time to give up the responsibility to their own employees, let alone an outsider. Customers are lifeline of any business and most of the companies value their esteemed customers. Most of the large business houses outsource the non-core aspects of their business after much thought and extensive research.

Inbound customer service is important for retention of customers. Acquiring a new customer is seven times more costly than keeping the existing ones. An inbound customer representative understands the importance of customer relations and manages those relations in most professional manner. The call center services offered by an outsourcing firm is tailored to place the importance of customer service.The inbound customer service offered by reputed call center is focused to make each customer a customer for life. A professional call center agent makes sure that each phone call that he or she handles results in something positive that your business can build upon. They play a pivotal role in making sure that the customers are satisfied with your product and services.

The call centres in India providing inbound customer service are well equipped with good infrastructure, highly qualified agents, security solutions and cutting edge technology.The call centres in India have state-of-the-art multimedia centers that offer multichannel interaction through voice email, SMS and fax services. There is no doubt that Indian call centres can handle a range of outsourcing services.

Some of the inbound call centre services have specialization in appointment setting, research surveys, lead generation, debt collection, consumer response, dealer locators, direct mail response, email management services, help desk solutions, inquiry handling, interactive voice response, product technical information and telemarketing in verticals like mortgage, insurance, telecom industries. The inbound customer service includes order taking, technical support, customer service, answering service and help desk services.

The inbound customer service offered by reputed call center is focused to make each customer a customer for life. A professional call center agent makes sure that each phone call that he or she handles results in something positive that your business can build upon. They play a pivotal role in making sure that the customers are satisfied with your product and services.

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Call Center Services India

2009-08-21T02:46:00.000-07:00

Navigant Technologies Private Limited was founded in 2002 with the single mission of delivering a high quality offshore alternative to worldwide businesses looking to outsource. Navigant is a state of the art futuristic international contact center, providing CRM Outsourcing services by integrating people, processes and technology, to focus on the customer. Navigant brings together the best in people, process and technology to ensure delivery of the highest quality solutions. The Center has been handling Inbound and Outbound voice and web based outsourcing center for our customers across US, Canada, Asia and the UK, with a proven and highly redundant telecommunications platform.

We at Navigant provide the customized outbound services that includes direct telemarketing, order processing, up-selling/cross-selling, surveys & polling, enquiry management & fulfillment, lead generation, co-branding & affinity programs. Customized telemarketing services extend beyond answering customer questions. In addition to assisting the Client with their businesses, our dedicated telemarketers group will also track, report, and identify any on going operational problems, update user guides etc. Whether it is mass or target marketing, cost effectively depends on ability of tele-sales representative (TSR) to make more calls, more sales and convert more enquiries faster and with fewer busy lines. The database and call management network allows us to build telemarketing script, store prospect information, place outbound calls and recall result of each call. Predictive dialing selects prospective clients list and directs only those calls answered by live voices to our TSR'S. Others are rescheduled for later call- backs.

Outbound telemarketing is considered as one of the best medium to deliver a company's message directly to the prospects or customers. The direct call combined with follow up calls or emails have been found to make the telemarketing campaign more effective. The goal of telemarketing service is to generate sales. Sales are generated by directly contacting your prospects from a targeted demographic list and presenting your new product in a way that will appeal to people. This enables the business to keep in close contact with present and potential customers, increase sales and enhance business productivity with far greater efficiency

B2B / B2C Telemarketing

Telemarketing is the systematic, integrated use of the telephone and trained staff to communicate with existing and potential customers to maximize business profitability. Our telemarketing services can provide you with excellent return on investment.

"B2B" is a call centre term for "Business-to-Business" whereas "B2C" refers to "Business-to-Consumer".

Navigant's expertise in B2B telemarketing enables organizations to target companies and wholesales customers. This service is for those organizations interested in sheer volume of business and reduced customer service costs. We help you improve sales performance by delivering cost effective quality solutions, in any business area, across every continent, in any language. To out-perform your competitors, you must get the strategy and the planning right which comes not only with a non-scripted approach but substantial expertise in the market segment, possessed by Navigant.

B2C telemarketing has been a tried and tested methodology to get a better response rate from target Customers as it creates instant interaction and you no longer need to wait for your prospects reaction to media ads, etc. Telemarketing offers prospects an express answer to their questions which in turn helps them in their decision making.

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